RETURNS

If you need to request a return, please follow the next steps. Returns are free and you have 14 days after receipt of the items to make your request.

 

 1 - First of all, you must contact one of our agents who will guide you to complete our return form.

 

 2 - You must prepare the item you want to return or exchange in the original box, including the delivery slip inside; if it is missing, you can print the order confirmation email. It is essential that we receive the delivery note so that there is no problem registering your return.